Refund policy

We want to ensure your satisfaction with your purchase from In Place, whether it's a new or used item. Therefore, we have designed our return policy to ensure that you have a hassle-free experience. If you are not completely satisfied with your purchase, we offer the option to return the item for a refund or store credit.

Satisfaction Guarantee:
We strive for your complete satisfaction with every purchase. If you are not 100% satisfied, you may return the item for a refund or store credit.

Returns must be made within 7 business days for a full refund. Any returns after 7 days are up to the discretion of In Place for a store credit.

All sale items are final sale.

Condition of Returned Items:
All items must be returned in the same condition as they were received. Please ensure the items are in their original packaging (if applicable) and free from any damage or signs of wear.

Restocking Fee:
The restocking fee will vary based on the specific item and delivery location. The exact fee will be disclosed at the time of purchase to provide transparency and avoid any surprises. Please note that the restocking fee will be deducted from the refund or store credit amount.

Pre-Loved Items:
When shopping for and purchasing pre-loved pieces, we encourage you to thoroughly inspect the item's photos and descriptions. If you have any questions about the condition or need additional details, feel free to contact us at info@inplacejh.com. We are here to assist you and ensure you find exactly what you are looking for.

We value your business and want to make your shopping experience as smooth and enjoyable as possible. If you have any further questions or concerns about our return policy, please don't hesitate to contact us. We are always ready to assist you.